Channels leverages an extensive network of service providers to ensure that each program is well-matched with a vendor partner who can deliver on both budget and goal expectations.  Channels also provides end-to-end management of any service relationship to achieve all program performance objectives on behalf of its clients.

End to End Call Center Performance and Management

  • Negotiate contract old and new to best meet client objectives
  • Ensure contracts are aligned properly to deliver consistently and effectively against desired business objectives
  • Assemble a strong team together to manage the partner at all levels and across all functional groups

Pitch Perfect Vendor Selection

  • Provider vendor network to deliver premium customer experiences and results on time and budget
  • Deliver partner support for both global and domestic programs
  • Match business need vs. vendor core competency