Channels specializes in reviewing, creating, and delivering high-touch customer experiences and impactful customer conversations.

Customer Conversation Creation

  • Review of current customer experience map
  • Creation of new customer communications strategy
  • Development of unique brand voice
  • Integration of customer insight
  • Identification of crucial customer “moments of truth”

Delivery of Conversations that Drive Performance

  • Roll-out of high-touch customer experience across customer life-cycle
  • Proactive/ reactive communication development, training, and coaching
  • Channel optimization for marketing performance
  • B2B and B2C